and consideration
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Very convenient thing, to dress simply, good Velcro and second lock latch. It's not gonna fall. The child is comfortable, sits like a shelf, my mother's hand holds, and the second hand is finally free!
Happy with my purchase! Super. Very convenient thing! Daughter 9 months, I do not know the weight, keeps well. My back doesn't hurt like a kangaroo. You can hold a child with one hand.
Helps. But the buckle sucks. The hook parts on the prongs of the buckle are too shallow so when you buckle it and try to tighten the strap, it pops out. So that’s kinda dumb. Yes, it does dig into your hip with weight on it so positioning is kinda key and keeping it tight would help but the buckle cant take it so 🤷🏻♀️Helps me not exacerbate my carpal tunnel though which is nice. Pretty good price for this.
Very convenient. Like to have bigger platform
Could use an attachment to make it totally hands free. Also could use more cushioning around support (hurts my csection scar sometimes). Overall I it has relieved holding up a heavy baby with our hands (just use one arm to wrap around baby's chest/belly)...less stress on the back and arms. I recently had to put a wash cloth around the plastic insert (the internal support) because it cuts into my groin area...not sure if it's lost some cushioning there because it didn't hurt the first few weeks we had it).
The order quickly came, the quality is great. Thank you!
Comfortable and secure fit. Did not give 5 stars because I thought it could be improved, safety-wise, by adding some kind of simple strap or belt to hold the child on the seat in case the adult trips or stumbles. As it is now, if I trip and involuntarily throw out my hands to break my fall, the baby will fall too. Also, I can't totally agree with the reviewer who said that she is now free to cook and clean - - especially with a wiggley one year old I need still need both hands to hold him on the seat. But all in all the higher price is worth getting rid of the back pain.
Very good product, so so happy with it, baby loves it too
I think whether this works for you will depend largely on what you intend to use it for and what your expectations are. This review is coming from a mama with a 26 lb 15 month old. Some things to know.. 1. It is uncomfortable... Some tips to alleviate discomfort: a.) don't put anything in the bottom zipper of the main compartment (the top is fine) as you will feel it dig into your hip b.) wear it as tight as possible c.) once you put your kiddo on, allow the fit to adjust to an angle so that the seat side is lower and resting against the flattest part of your outer hip (rather than on top of the bone) and the opposite side is much higher, just below the ribs. It's worth noting these tips are based on my body type, which is on the smaller side. I imagine if I had more cushion it might not be so uncomfortable. 2. It is still work. Carrying a 25+ lb toddler for an extended time is going to tax your body in one way or another - no carrier can change that. Where that tax comes from matters - this product places it at the hips. I do love this thing. Here's why: 1. My toddler is crazy independent and asks to get down constantly. It is so easy to pick him up and put him back down 2. It is so easy to vary your carry. All you need to do to switch from hip to hip to front carry is swivel it around your waist 3. Storage! This thing practically doubles as a diaper bag. 4. It is so easy to put on and take off. I even put it on just to go from the house to the car because I've got everything I need in it and it's actually easier to throw it on than to carry the kid and the stuff separately
I'm very happy! Eases the load on the back, and the child is satisfied! Even a pediatrician praised us that wearing a child on such a thing))
belt exactly as in the description and as in the picture. The store was friendly, answered the messages. Recommend!